Data Deletion Policy

01Your Right to Delete Data

You have full control over your data. You can delete your individual account, or delete your entire organization (company). Both options are available directly within the Velosta app.

02How to Request Deletion

In-app method (recommended)

1. 1

   Open the Velosta app

   Launch the app on your registered device.

2. 2

   Go to Settings → Account Management

   Navigate to the Account Management section in your settings.

3. 3

   Select the deletion type

   Choose Delete My Account for an individual account, or Delete Company to delete the entire organization.

4. 4

   Verify with OTP

   An OTP will be sent to your registered email address. Enter it to confirm your identity.

5. 5

   Confirm deletion

   Review the confirmation screen and proceed to initiate the deletion.

Alternative method

If you cannot access the app, you can request deletion by emailing support@velosta.com from your registered email address. Our team will verify your identity and process the request.

03What Happens After You Request Deletion

Once deletion is confirmed, the following happens immediately:

• Your account or company is deactivated immediately
• All active sessions are revoked across all devices
• A confirmation email is sent to your registered email address
• Your data enters a 30-day secure retention (read-only) period

0430-Day Recovery Window

You may cancel the deletion at any time within 30 days of initiating it:

1. Log in to the app using your credentials
2. Go to Settings
3. Tap Undo Deletion

Your account or company will be restored instantly. All data will remain intact as it was at the time of deletion.

05Permanent Deletion

After the 30-day retention period expires:

• All associated data is permanently deleted from Velosta systems
• Deletion is executed via automated processes
• This action cannot be reversed

06What Data Is Deleted

When you delete your account

• Name, email address, phone number
• Login credentials and all active sessions
• Personal account data and preferences
• Your association with the organization

When you delete your company

All organization data is permanently deleted, including:

07Customer Data Clarification

Customer data stored by vendors may exist in two places:

• Locally on devices — data you have saved directly on your phone or staff devices
• App-managed records — data stored on Velosta servers depending on feature usage

Upon company deletion:

• All server-side customer-related records are deleted from Velosta's systems
• Local device data remains under your control and is not affected by deletion

08Data Retained for Legal Compliance

Certain minimal data may be retained where required by law, including:

• Financial records required under Indian tax laws (e.g. GST, Income Tax Act)
• Fraud or abuse investigation records where legally necessary
• Security and audit logs where required by applicable regulation

Data retained for legal compliance is:

• Retained only for as long as legally required
• Not used for any commercial purpose
• Kept in a restricted, access-controlled environment

09Third-Party Services

Velosta uses trusted service providers that may temporarily process data during normal operations, such as cloud storage providers (e.g. AWS S3) and email delivery systems.

During deletion:

• All associated data under Velosta's control is removed from these systems
• Third-party systems may retain operational logs as per their own data retention policies — these are outside Velosta's direct control

10Security During Deletion

• Data remains encrypted during the 30-day retention period
• Access to retained data is restricted and monitored
• Deletion processes are automated and audited

11Contact Us

For help with deletion requests or any questions about this policy, you can reach us at:

This policy is governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the competent courts at Hyderabad, Telangana, India. See also our Privacy Policy.